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5 food trends from Charleston, S.C.

Though a relatively small city of about 125,000 people, Charleston, S.C., is a hotbed of culinary creativity. A robust tourism trade, a rich cuisine of its own, and a cadre of talented and creative chefs have helped the city reap the benefits of the growing national interest in what we eat and drink.

NRA Restaurant Performance Index-April 2014

Driven by stronger same-store sales and customer traffic and a more optimistic outlook among restaurant operators, the RPI rose to a 10-month high. Watch this short video.

Restaurant Performance Index - April 2014

The National Restaurant Association's Restaurant Performance Index (RPI) is a monthly composite index that tracks the health of and the outlook for the U.S. restaurant industry. Launched in 2002, the RPI is released on the last business day of each month.

Restaurant spending up, foot traffic down

GE Capital, Franchise Finance just released its 24th annual Chain Restaurant Industry Review, showing an increase in customer spending but a decline in foot traffic throughout the past year.

Menu Innovation and Consumer Spending Lead Revenue Growth

NPD, the foodservice market research firm released its list of predictions for the industry in the year ahead and beyond.   

Menu Innovation and Consumer Spending Lead Revenue Growth

NPD, the foodservice market research firm released its list of predictions for the industry in the year ahead and beyond, ranging from the impact of baby boomers and seniors to the effect of prepared meals at supermarkets on market share.

Raise Your Standards, Raise Your Check Average

Do you ever wonder what your restaurant would look like if you insisted on excellence in every part of your operation? What effect would that have on your food quality, guest experience, cleanliness, cost control, word of mouth, customer loyalty and your profitability? 

10 tips on how to provide the best restaurant customer service:


Customer service is a provision of service to customers before, during and after a purchase. "Customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation."

New Technomic White Paper Reveals Link Between Restaurant Ambiance and Guest Satisfaction

Chicago, February 27, 2014, PRNewswire — Quality, service, convenience and value are the cornerstones of a positive restaurant dining experience, but a recent white paper using data from Technomic's Consumer Brand Metrics (CBM) tool reveals that ambiance plays a critical role as well.

7 Brand Building Principles of the Best Brands

If you think branding is a logo or an advertising campaign, think again.  You may think you don’t “do” branding, but then you will miss learning some incredibly important business ideas. 
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