 (By Ken Burgin) Chances are they can take orders, serve, clear and be reasonably attentive...But if schools and parents forgot to teach the finer points of etiquette, you'll have to be coach, tutor and guide - you set the standard. Walk it through and practice the words, don't just write it a list: most learn best by doing and talking, not reading text books.How good are staff with these finer points? |
Conversation on the phone: how formal or casual should they be? How is advice given on directions and location? Do staff know how to make light of problem situations like parking or if you're booked out? How confidently do they describe food, wine lists and prices?
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(By Ken Burgin) Chances are they can take orders, serve, clear and be reasonably attentive...But if schools and parents forgot to teach the finer points of etiquette, you'll have to be coach, tutor and guide - you set the standard. Walk it through and practice the words, don't just write it a list: most learn best by doing and talking, not reading text books. How good are staff with these finer points? |
Conversation on the phone: how formal or casual should they be? How is advice given on directions and location? Do staff know how to make light of problem situations like parking or if you're booked out? How confidently do they describe food, wine lists and prices?
|
(By Ken Burgin) Chances are they can take orders, serve, clear and be reasonably attentive...But if schools and parents forgot to teach the finer points of etiquette, you'll have to be coach, tutor and guide - you set the standard. Walk it through and practice the words, don't just write it a list: most learn best by doing and talking, not reading text books. How good are staff with these finer points? |
Conversation on the phone: how formal or casual should they be? How is advice given on directions and location? Do staff know how to make light of problem situations like parking or if you're booked out? How confidently do they describe food, wine lists and prices?
